COVID-19 Update

If your normal Direct Debit date is the 1st of the month, your next Direct Debit payment will be collected on the 1st of May. This will be a lesser payment to compensate for the 1st January payment that we collected. The calculation is based on a pro rota deduction from your usual monthly amount.

If your normal Direct Debit date is the 15th of the month, your next Direct Debit payment will be collected on the 15^th of April. This will be a lesser payment to compensate for the 15th December payment that we collected. The calculation is based on a pro rota deduction from your usual monthly amount.

Yes, we will extend your membership for the number of months the club is closed.

Yes, you will continue to receive FREE access until the 31st of May 2021. 

Yes, you can freeze your membership free of charge for 1 month at a time. 

The agreement is for 12 instalments, not for 12 consecutive months; therefore, you will be required to make 12 payments.

Yes, we’re confident in our ability to minimise the risk of infection and keep our members safe. 

We’ll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit. 

 We are also asking members and staff not to visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this. 

Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

• Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
• Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with the cleaning products available.
• Enhanced cleaning procedures- our teams will be carrying out enhanced cleaning procedures focusing heavily on all touchpoints throughout the day.
• Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym. We’ll also be shortening group exercise classes to allow more time for the studios to be cleaned.
• Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
• Protection: We’ve installed plastic shields at reception desks and we’ll be providing PPE for our staff in line with Public Health England recommendations.

• Social distancing signage: This includes including floor markers indicating where to stand, posters indicating the capacity in each area of the gym and, where possible, directional signs indicating one-way systems
• Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once. It is important you book your session before you arrive, so we can keep track of numbers and always comply with social distancing measures. We will need to ask you to wait before you enter the gym floor, using the social distance markers. We ask all members not to enter the site until the start of their session.
• Swim session booking: In addition to class and gym floor bookings, we’ll be taking bookings for swim sessions to limit the number of members using the pool. 
• Smaller classes: Studio capacity will be reduced for group exercise classes to allow for the 2-metre social distancing rule. When you’re waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished
• Shorter classes: Classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
• Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
• Fewer lockers: To avoid having too many people in the changing rooms, there won’t be as many lockers available as usual.

Our staff will be risk assessed for the need for barrier protection, e.g. face coverings such as visors. PHE guidance states that where physical distancing can’t be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of the activity is high (for example directly working with bodily fluids) there is a higher risk of exposure. 

All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can’t be adhered to. 

Gloves can be contaminated with germs, which are difficult to remove, so regular hand washing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member’s oxygenation when working at intensity. 

Yes, there will be a free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as additional-mounted hand sanitising dispensers in key areas throughout the gym. 

There will also be disinfectant spray and blue roll available so you can clean your equipment and mats before and after use. 

Yes, all gyms were cleaned and sanitised prior to closure and will receive a further deep clean before reopening. This is an enhanced cleaning process to ensure gyms are clean and disinfected as part of BPL. 

During the closure, all our swimming pools have remained full, filtrated and dosed with the appropriate level of chemicals to ensure they are in the best condition for reopening. Regular checks on the water quality have been completed along with planned maintenance of the pool plant equipment. A full opening procedure has taken place following the guidance from the British Pool Water Treatment Advisory Group (PWTAG). 

Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps. A number of microbiological water tests will be carried out on our water system prior to opening. 

Please stay at home if you have any concerns whatsoever that you may have contracted, or been in touch with anyone infected with COVID-19.

When in the gym, following the simple guidelines: keep your distance, wash your hands, and clean down the kit before and after use with the new self-cleaning stations provided. Also, try not to talk directly to people face to face, rather to one side of each other. Shouting propels droplets further. If coughing or sneezing, do so into the inside of your elbow to catch droplets.