BPL’s commitment to providing a high quality member experience across our sites in Barnsley, Bassetlaw, Mansfield and Pontefract has been recognised with an award.
We’re delighted to have been named joint first in the Best Member Experience Leisure Trust Category at the TRP Member Experience Awards, sharing the top spot with Tees Active.
The win was based on our average Net Promoter Score across 2021 – the score between 0 and 10 which customers award after a visit to one of our sites.
Scores between 0-6 are seen as detractors who are not particularly satisfied with their member experience, 7-8 are passives and 9-10 are promoters who are loyal and highly committed to the company.
Regional Manager and Head of Fitness at BPL Tom Galvin said: “We’re really pleased to win this award.
“It feels like a genuine reward for the work we have done with our staff and sites around the Your Space brand and is recognition for everyone during what has been a difficult couple of years.
“We act on every NPS comment and score we get – be it good, bad or indifferent – as we believe it’s really important to look after your promoters as well as your detractors and use the NPS scoring tool as a way of keeping our communication positive at all times.
“As a charitable trust, we must listen to our customers to ensure when we do make investments, we do so in the right areas; ensuring our sites are aligned with our brand values of being fun, friendly, local and innovative.”
On Saturday the 19th March, Master Trainers from Les Mills & Technogym will be joining Your Space Pontefract for an EPIC Les Mills launch with our amazing new Smart Tech equipment and putting together fantastic Gym Floor sessions to help you get the most out of our incredible Technogym equipment!
If that sounds like something you would like, then book your place through the Your Space app so you don’t miss out on these great sessions!
Both members and non-members are welcome.
Your Space Pontefract will be offering NO JOINING FEE for the weekend, and you can bring a friend to train with you FOR FREE too!
BARNSLEY’S budding young athletes got the chance to quiz Olympian Dorothy Hyman when she took part in a question and answer session at Dorothy Hyman Sports Centre.
Dorothy and a group of youngsters from Barnsley Athletics Club were filmed in conversation at the facility in Cudworth for a Sky Sports News feature, which will air to celebrate International Women’s Day on March 8.
During the interview, they got the opportunity to ask Dorothy, who won sprint medals at the 1960 and 1964 Olympic Games, more about how she got into athletics and what it takes to reach the highest levels of the sport.
Operator BPL’s Facility Manager at Dorothy Hyman Sports Centre Martin Prest said: “It was a really motivating and inspiring event and Dorothy gave some great tips and advice.
“Dorothy is a big supporter of our local community and the interaction between her and the budding athletes was fantastic. Everyone really enjoyed it.”
Named after the Olympic medal-winning sprinter, Dorothy Hyman Sports Centre is home to a wide variety of sporting activities indoor and out, including Astroturf and grass pitches, a 400m running track, badminton and squash facilities and a fully equipped gym.
Sky Sports Gail Davis caught up with Dorothy last week. To view, the full interview hit the link below.
bit.ly/dorothy-hyman-a-british-success-story
It’s time to #BreakTheBias and support women equally in all walks of life.
Your Space is committed to supporting our members through thick and thin, and that will never change.
To mark International Women’s Day, bring a friend along for FREE on the 8th March and start feeling good together!
Leisure operator BPL has celebrated the rebranding of its fitness facilities across Bassetlaw with an official launch event to coincide with National Fitness Day on September 22.
Over the last couple of years, BPL, in partnership with Bassetlaw District Council, has invested heavily into its fitness facilities across all its sites.
This includes rebranding them to Your Space and upgrading to offer the latest gym equipment and group exercise classes, all in a fun and friendly atmosphere.
As part of the launch event, invited guests from BPL, the council and other partners enjoyed a tour to showcase the improvements, starting at Your Space Worksop before moving on to sites at Bircotes and Retford.
To tie in with nationwide celebrations to mark National Fitness Day, Your Space Worksop also held a free Les Mills Event where members and friends could try out the latest Body Pump, Body Combat, Body Attack and Sh’bam group exercise releases and donate to raise money for Weston Park Cancer Charity.
BPL Contract Manager for Bassetlaw Glyn Davies said: “We are thrilled to officially launch our rebranded Your Space sites across Bassetlaw.
“We pride ourselves on playing a vital role in supporting our local communities and with these latest upgrades, can now offer members even better value for money by providing the latest state of the art equipment and group exercise classes alongside the fun and friendly atmosphere they know and love.
“However you enjoy getting active, our centres are your space to feel good and we’re looking forward to welcoming regular customers and new faces through our doors to enjoy the great range of activities on offer.”
Councillor Julie Leigh, Cabinet Member for Neighbourhoods, added: “We have come a long way since we first started working in partnership with BPL in 2010, and this has enabled us to continually improve the facilities we offer and the quality of service provided to local people.
“Over the years, our gyms have been expanded, health improvement programmes have been developed and a wider circle of engaged partners from all sectors of the community has been created.
“This is the latest stepping stone on our journey of continuous improvement, in terms of services and facilities, with plans already being drawn up for the refurbishment of the swimming pool changing facilities at Bircotes Leisure Centre.
“Congratulations to everyone involved in the journey so far and thank you for your efforts in fulfilling our joint vision of providing the best possible opportunities to our local communities.”
Offer Extended: Join for FREE and save £20 with promo code SAVE20
We have so many things to shout about this winter, but no matter what you’re here for, we’ve got you covered!
So join the gang and see what everyone is talking about!
How to redeem:
Join for FREE (Save £20)
To get started CLICK HERE to join and use promo code: SAVE20 to save £20 or pop into your chosen site and let our fitness team take care of the rest.
Offer available at:
Your Space Dearneside
Your Space Hoyland
Your Space Mansfield
Your Space Metrodome
Your Space Pontefract
Your Space Retford
Your Space Royston
Your Space Worksop
Your Space Bircotes
Dorothy Hyman Sports Centre
Join today by clicking the link below, don’t forget to enter promo code: ‘SAVE20’ when joining.
A record number of young swimmers from BPL’s Your Swim Academy Performance Squads have qualified for this year’s Swim England National Winter Championships.
Eight swimmers from Bassetlaw Swim Squad, the competition outlet for Your Space Swim Academy in Bassetlaw, have qualified across 19 events and are all debutants at this level.
This represents a significant increase from previous years where the squad had only one swimmer qualify in one event.
The youngest qualifiers are Rachel Webb and Freya Peace, aged 14, followed by 15-year-old Alicia Clark, 16-year-olds Amelia Stevenson, Cillian McGuinness, Harry Benzies and Lewis Warner and 17-year-old Callum Kettlewell.
The young swimmers train at BPL’s pool and gym facilities across the region.
Head of Performance Swimming at Your Swim Academy Performance Squads, Michael Glossop, said: “The whole team has worked incredibly hard to return from COVID-19 in a really positive way.
“The Your Space facilities opened as soon as they were able to, which granted us valuable time to build fitness and really focus on the details that can make all the difference.
“The swimmers have done countless hours of home workouts during the pandemic and have reaped their rewards after such a difficult period.
“On the Bassetlaw side, we’ve only had one swimmer qualify in one event in previous years, so for eight swimmers to qualify in 19 events is absolutely incredible.
“And four of these athletes are ‘homegrown’; learning to swim in Bassetlaw and following the pathway from beginner swimming lessons right through to competition level.
“We’re now excited to be able to go and enjoy ourselves on a national stage.”
Three swimmers have also qualified from the Your Swim Academy Performance Squad in Barnsley, who compete through the Borough of Barnsley Swimming Club, and train at BPL’s Metrodome, Royston, Dearneside and Hoyland sites.
This makes a total of 11 swimmers across 25 events from both Your Swim Academy Performance Squads.
BPL Corporate Manager Simon Ferrarelli added: “As a charitable trust, it’s great for us to see local pools being able to provide a pathway for the community to reach their full potential in the sport.
“Congratulations to all the swimmers, teachers and coaches on this fantastic achievement.”
Over 300 swimmers from all across the country will come together to compete in the championships, which take place on December 3 -5 at Ponds Forge in Sheffield.
